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What Is Your Return Policy?

Q: What is Ariel Splash's return policy?
A: At Ariel Splash, we prioritize your satisfaction with your purchase. Our return policy varies depending on the product, as we adhere to the return policies set by our manufacturers. You can find the specific return policy for each item on the product page.

Q: What should I do if I'm not happy with my purchase?
A: If you're not satisfied with your purchase, please contact us via chat, email us at info@arielsplash.com, or use our contact form. We will work with you to find a satisfactory solution.

Q: Are there any items that cannot be returned?
A: Yes, some items have non-returnable and non-refundable policies as determined by our suppliers. These exceptions are clearly noted above the add to cart button on the product page.

Q: What if I'm confused about the return policy for a specific item?
A: If there's any confusion or questions about a specific item's return policy, please don't hesitate to contact us. We're here to provide clarity and assist you.

Q: How do I initiate a return?
A: To initiate a return, please contact us with your order details. We will guide you through the process based on the specific return policy of the item you wish to return.

Q: How long do I have to return an item?
A: The return period varies depending on the product. Please check the return policy listed above the add to cart button on the product page for the specific time frame.

Q: Will I be refunded the full amount for returns?
A: Refunds are subject to the specific return policy of each item. In cases where refunds are offered, they will typically cover the cost of the item but may not include shipping fees.

Q: How long does it take to process a refund?
A: Once we receive your returned item and it meets the conditions of our return policy, we will process your refund. The time it takes for the refund to be credited can vary, but we aim to complete this process promptly.

We only sell and ship to the United States of America at this time.

On each product page it will give you a better estimate on when to expect your products right above the "Add to Cart" button.  Some items take longer to arrive than others.  Unless there is an unexpected problem we expect all products to arrive within 20 days.

Please reach out to us for any questions on changing or cancelling your order at support@aerielsplash.com.

Once your item has shipped we will not be able to change or cancel the order.

As part of the Shopify network, they work tirelessly to protect your information.

If you are having any issues please contact support immediately or click on the chat box to the bottom right and we will help you immediately.

Contact with our support team to get further help.